Dec
19
Press-Ganey’s Brilliant Move for Patient and Staff Satisfaction
Filed Under Patient Satisfaction, Staff Satisfaction | Leave a Comment
Today, Press Ganey Associates, Inc. unveils an integrated approach to relationships in the health care setting–the Employee Partnership(TM) approach. The new framework will help health care organizations build powerful, sustainable relationships with their employees, resulting in superior patient care and organizational outcomes.
Why does this make so much sense? You may remember a few years ago Press Ganey published a study showing a near 1-to-1 relationship between staff satisfaction and patient satisfaction. By elevating the importance of staff satisfaction to the status of partnership they kill two birds with one stone - help health systems address physician and nursing shortages and raise patient satisfaction at the same time.
2. Resources–physical environment, equipment, and staffing
3. Teamwork–respect and coordination
4. Direct management–feedback, coaching, trust, communication, and recognition
5. Engagement–with the work performed, the team within the organization (sharing commitment to quality and customer service), and the organization (sharing its values and being willing to recommend it to others and continue working there
Dec
19
Here’s the article on nursing burnout 2 years into their career. It’s by Sheryl Ubelacker of the Canadian Press. 58% report being burned out. You can find a personal example of the problem here.
Written by Tim Dawes - Visit WebsiteDec
19
Here’s another example of burnout among nurses, this time in Canada. I have a study talking about burnout rates for Canadian nurses just out of school. I’ll post that when I can find it. This letter to the Canadian Telegraph Journal decries the high burn out rate for experienced nurses. Interestingly, it’s not a recruitment problem but a retention problem. They hire 50 nurses a year but lose 60. As a result, each nurse works with about a dozen patients.
Written by Tim Dawes - Visit Website